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How to find your SMTP settings for Google Workspace / Gmail

This article covers where to find each value you'll need for the SMTP tab in your Vendor Profile (see How to add/update your SMTP settings if you haven't already found that screen).

The values you'll need​

FieldValue
SMTP Hostsmtp.gmail.com
SMTP Port587 (TLS, recommended) or 465 (SSL)
EncryptionTLS or SSL, matching the port above
UsernameYour full Gmail or Google Workspace email address
PasswordAn App Password - not your normal Google password
From name / From emailWhatever you'd like emails to display as

Why you can't just use your Google password​

Google no longer accepts your regular account password for SMTP. You need to generate a separate 16-character App Password, and to do that your account needs 2-Step Verification turned on first.

Step 1: Turn on 2-Step Verification (if it isn't already)​

  1. Go to your Google Account → Security.
  2. Under "How you sign in to Google," turn on 2-Step Verification and follow the prompts.

Step 2: Generate an App Password​

  1. Go to myaccount.google.com/apppasswords (or Google Account → Security → App Passwords).
  2. Give it a name you'll recognise later, e.g. "Trove SMTP".
  3. Click Create. Google will show you a 16-character code - copy this immediately, as it won't be shown again.
  4. Paste this code into the Password field in Trove's SMTP tab.

Full walkthrough from Google: Sign in with app passwords

If you're on Google Workspace and don't see the App Passwords option​

Your Workspace admin may have restricted it. Ask your admin to check:

Admin console → Security → Authentication → 2-step verification - the box for "Allow users to turn on 2-Step Verification" needs to be checked for your account, since App Passwords require 2-Step Verification to be available at all. Google's guide for admins: Deploy 2-Step Verification

Google's own guidance for admins also confirms that office devices and apps sending SMTP mail (like Trove) should be set up with either OAuth or an app password - see Control access to less secure apps.

Common gotcha​

If your SMTP connection fails with an authentication error, double-check you've pasted the App Password (16 characters, no spaces) and not your regular Google account password - this is the most common cause of failed connections for Gmail and Google Workspace.

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