Understanding Concierge order statuses
Every Concierge Order moves through a series of statuses as you build it out and progress it toward fulfilment. This guide explains what each status means and when you'll see it.
Status reference
| Status | What it means |
|---|---|
| Draft | The order has been created but is still being built. Products, recipients, and other details are being added. |
| Awaiting info | You've sent one or more info requests to the customer and are waiting for their responses. |
| Awaiting approval | The order is ready. The approval page has been issued and the customer has been asked to review and pay. |
| Payment pending | The customer has approved the order and payment is being processed. |
| Paid | Payment has been received. The order is ready to be converted to a standard order for fulfilment. |
| Converted | The order has been converted to a standard order and moved into your normal fulfilment workflow. |
| Cancelled | The order has been cancelled. |
Typical order flow
Most orders will follow this path:
Draft → Awaiting info → Awaiting approval → Payment pending → Paid → Converted
Not every step is required — for example, if you already have all the information you need, an order can go straight from Draft to Awaiting approval without an info request step.
Filtering by status
On the Concierge → Orders list page, you can filter orders by status using the tabs at the top of the table. Each tab shows a count of how many orders are currently in that state.