Checking your Shopify webhook status
Webhooks are how Shopify notifies the platform in real time when something changes in your store — such as a product being updated or inventory levels changing. The Webhook Status tab lets you check that all required webhooks are registered and fix any that are missing.
Before You Start
Your Shopify integration must be active before you can check or manage webhooks. If the integration is inactive, the webhook tools will not be available.
How to Access
- Go to "Settings/Tools > Integrations" in the admin portal
- Select your Shopify integration
- Click the "Webhook Status" tab
The page will automatically run a verification check when it loads.
Understanding the Status
After verification runs, you will see an overall status badge at the top:
| Status | What it means |
|---|---|
| ALL REGISTERED (green) | All required webhooks are properly set up — no action needed |
| MISSING WEBHOOKS (red) | One or more required webhooks are not registered with Shopify |
Below the badge, webhooks are grouped into three sections:
- Registered Webhooks — Webhooks that are correctly set up, shown as green chips with their Shopify IDs
- Missing Webhooks — Webhooks that are required but not yet registered, shown as red chips
- Unexpected Webhooks — Webhooks that are registered but not in the expected list, shown as orange chips. These are usually left over from a previous configuration and are unlikely to cause issues, but may be safe to ignore
Required Webhooks
The platform requires the following five webhooks to be registered:
| Webhook Topic | Purpose |
|---|---|
| products/create | Notifies the platform when a new product is added in Shopify |
| products/update | Notifies the platform when a product's details are changed |
| products/delete | Notifies the platform when a product is removed from Shopify |
| inventory_levels/update | Notifies the platform when stock levels change |
| collections/update | Notifies the platform when a collection is modified |
Verifying Webhook Status
Click the "Verify Webhooks" button at any time to re-run the check and refresh the displayed status. This is useful after making changes in Shopify or after registering missing webhooks.
Registering Missing Webhooks
If any webhooks appear in the Missing Webhooks section:
- Click the "Register Missing Webhooks" button
- The platform will automatically register each missing webhook with your Shopify store
- Once complete, you will see a confirmation message showing how many webhooks were registered
- The status display will refresh automatically
If some webhooks fail to register, you will see a warning message. You can click "Register Missing Webhooks" again to retry.