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What Data Syncs From Shopify (and What Doesn't)

Both the automatic webhook sync and the manual "Sync Products" run update the same set of fields on a product, pulling directly from Shopify:

  • Product title
  • Description
  • Price
  • SKU
  • Stock/quantity and stock status (in stock, out of stock, backorder, etc.)
  • Product status (active/archived - a product deleted in Shopify is archived in Trove, not permanently erased)
  • Main product image and full image gallery (including videos)
  • Variants and options (sizes, colors, and their individual price/SKU/stock)
  • Category and collection assignments
  • Tax and shipping settings synced from your Shopify product setup

If a product is deleted in Shopify, it isn't deleted from Trove - it's set to an archived/trashed status, so historical orders referencing it remain intact.

What triggers a sync​

Shopify sends Trove an update whenever you:

  • Create, edit, or delete a product
  • Change stock/inventory on a product
  • Update a collection

A general rule of thumb: any change you make in Shopify to a product will sync to Trove. The reverse is not automatically true.

One setting that is protected from sync​

If you reclassify a product's type in Trove (for example, marking a product as an Add-on rather than a standard product), that classification is preserved. Neither the automatic sync nor a manual "Sync Products" run will overwrite it back to Shopify's default product type. This is currently the only field with this protection - everything else listed above is refreshed from Shopify on every sync.

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