WooCommerce FAQ

Does the platform store my WooCommerce credentials? No. Your Consumer Key and Secret are entered directly into the secure connection window and go straight to our connection provider (Hotglue) — the platform never receives or stores them.

Can I connect more than one source? Yes, once one connection exists you can click Connect another source to add another.

Can I run WooCommerce and Shopify at the same time for the same store? No. If a store already has an active Shopify connection, WooCommerce shows as Conflict and won't sync — Shopify stays authoritative.

Is there a manual mapping step I need to complete? Usually not — a default field mapping is applied automatically. You'll only see Mapping required if that automatic step needs a decision from you.

Why don't I see the WooCommerce option at all? It may not be enabled yet in your environment — check with support if it's missing from your Integrations page.