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How to View an Abandoned Cart's Details

  1. From the Abandoned Carts list, click on a Customer Name or use the actions menu and select View.
  2. The details page shows a read-only summary of the cart, including:
    • Products added, with quantities, prices, variants, and customisations
    • Customer contact information
    • Delivery method and recipient details (if entered)
    • Gift note and gifting details (if entered)
    • Branding information (colours, logo)
    • Subtotal, taxes, shipping, discounts, and total

Note: Abandoned carts are read-only and cannot be edited or progressed to an order from the admin portal.