How to View Your Orders
The Orders list gives you an overview of all orders placed through your store.
How to Filter / Search Orders
You can narrow down the orders list using the search bar and date filters at the top of the orders table.
How to View an Order's Details
1. From the Orders list, click on an Order Number to open the order.
What Are the Different Order Statuses?
- Created - The order has been started but payment has not yet been received.
What Are Unredeemed Links?
When an order uses the Send via Email delivery method, each recipient receives a unique gift link allowing them to claim their gift.
What Does "Allow Redemption" Mean on an Order?
Allow Redemption controls whether recipients can claim their gift through the gifting portal.
What is the "Send to One Location" delivery method?
What it is: Consolidates the entire order into a single delivery address, no matter how many individual gifts or people it's meant for.
What is the "Gift of Choice" option?
What it is: Not a delivery method on its own - it's an add-on that can only be enabled alongside Send via Email or Create a Link (the platform requires at least one of those two to also be selected), and only applies when the order contains a single product.
What is the "Create a Link" delivery method?
What it is: Generates a shareable redemption link that the purchaser distributes themselves (Slack, text, or copied into their own email, etc.) instead of the platform emailing recipients on their behalf.
What is the "Multiple Addresses" delivery method?
What it does: Enabling this lets your customers ship gifts to several different recipients in a single order - each one going to its own physical address. This is the option to turn on if you sell to corporate buyers or anyone doing bulk gifting to a team or group.
What is the "Send via Email" delivery method?
What it does: Lets customers deliver their purchase digitally by emailing it straight to the recipient. Good to offer as it allows your customers to send gifts without knowing the recipient address. With this method the recipient will still need to "claim" the gift by entering their address.
How to Update an Order
1. From the Orders list, click on the Order Number to open the order details.
How to Update a Recipient's Shipping Details
1. Open the relevant order and navigate to the Edit view.
How to Change an Order's Status
1. Open the order by clicking on its Order Number from the Orders list.
How to Mark an Order as Paid
The Mark as Paid option is available for orders that use the Pay via Invoice payment method and have a status of Created.
How to Resend Order Emails
You can resend various notification emails from the order details page.
How to Delete an Incomplete Order
Incomplete orders (those with a status of Created) can be deleted directly from the order details page.
How to Bulk Delete Orders
1. From the Orders list, check the checkbox next to each order you want to delete. Use the checkbox in the table header to select all visible orders at once.