How Does a Bank Transfer Order Work?

When a customer places an order using Bank Transfer (via invoice):

1. The customer is asked to provide a secondary email address at checkout - this is where the invoice will be sent.
2. The order is created with a status of Created (not Paid) - it will remain in this state until payment is confirmed.
3. The customer receives an invoice containing your bank account details and payment instructions.
4. Once you have confirmed the bank transfer has been received, you will need to manually mark the order as Paid in the admin portal.

tip

Keep an eye on orders placed with this payment method - they will not progress to fulfilment until they are marked as paid.