What Is an Order Fee?

What Is an Order Fee?

An order fee is an additional charge applied to a customer's order at checkout - for example a service fee, handling fee, or convenience charge.

Fees can be configured as either a fixed dollar amount or a percentage of the order total, and can be assigned to specific storefronts.

    • Related Articles

    • How to Create an Order Fee

      In the left-hand navigation, go to Pricing & Payments > Fees & Charges. Click New Fee. Fill in the following fields: Name - the label shown to the customer at checkout (e.g. "Service Fee"). Fee Type - choose Percentage or Dollar Value. Fee Value - ...

    • How to Delete an Order Fee

      In the left-hand navigation, go to Pricing & Payments > Fees & Charges. Click the actions menu (⋮) on the fee you want to remove and select Delete. Confirm the deletion when prompted. ⚠️ Deleting a fee is permanent and cannot be undone.

    • How to Edit an Order Fee

      In the left-hand navigation, go to Pricing & Payments > Fees & Charges. Click the actions menu (⋮) on the fee you want to update and select Edit. Update the relevant fields. Click Save Changes to apply.

    • How to Set Up Your Fee Invoice Details

      Fee invoice details provide the billing contact and address used when issuing invoices for order fees. In the left-hand navigation, go to Pricing & Payments > Payment Methods. Click on Bank Transfer (via invoice) to open its details page. Click the ...

    • What Is Bank Transfer (via Invoice)?

      Bank Transfer (via invoice) is a payment method that allows customers to pay for their order via a direct bank transfer rather than by card or PayPal. When a customer selects this method at checkout, an invoice is generated and sent to them ...